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Refund & Return Policy


Here at Cosmos Selected we value our customer and we want you to be happy with your purchase.

Therefore if for any reason you would like to return an item you have 14 calendar days to do so, from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, must be in the original packaging and your item needs to have the receipt or proof of purchase.

Refunds will then be issued via the payment method that was used to purchase the product.

 

Goods Damaged in Transit

If an item is damaged in transit you must contact us at orders@cosmosselected.com. We will make arrangements to have the item returned to us and either send you a replacement item or issue you a refund.

 

Return of Faulty Goods

If you have received a faulty item please contact us at orders@cosmosselected.com so that we can assist you. Time frames for refunds will vary from product to product.

 

Cancellation Policy

Sometime things happen with making that final choice. No worries! You are more than welcome to cancel your order before it’s shipped. We normally ship within 48 hours of you checking out with your order. After 48 hours, you’re more than welcome to cancel your order for any reason. Please note, after it’s shipped out return shipping costs apply.